Frequently Asked Questions
MODULAR HIGH JEWELRY
What does modular jewelry mean at ECH JEWELRY?
Modular high jewelry at ECH is an innovative concept that allows you to create countless looks by combining our signature Bases (Rings, Bracelets, Necklaces, and Earrings) with interchangeable Icons (Insects, Gems, and Lines). Using the Screwdriver, you can easily connect and detach Icons, enabling you to craft fully personalized designs.
The Screwdriver is exceptionally easy to use and is compatible with all ECH Jewelry pieces thanks to our exclusive Screw System. Crafted from high-quality surgical steel, this essential tool securely connects all the elements, ensuring your modular jewelry is both beautiful and enduring.
OUR JEWELRY
How do I start designing my own jewelry?
Begin by choosing a Base (Ring, Bracelet, Necklace, or Earring), and pair it with one or more Icons from our collections: Insects, Gems, or Lines. Each collection tells a unique story, allowing you to mix and match to create a truly custom piece. The Screwdriver, included with your order, allows you to place the Icons in any of the six available positions on the Base, offering endless possibilities. If you wish to change the arrangement later, no problem—the Screwdriver lets you rotate or reposition the Icons anytime, giving you complete creative control.
For even greater versatility, we recommend selecting several Icons to pair with your favorite Base. All components featuring the Screw System are fully compatible, allowing you to explore endless ways to express your personal style.
How do I choose the right ring size?
Each product page includes a size guide tailored to different regions. If you’re unsure about your size, our experts are available to provide personalized assistance in selecting the perfect fit.
When will I receive my jewelry?
Delivery times vary depending on the specific piece. Our customer service team will provide detailed information on expected delivery times once your order is placed.
What if I lose my Screwdriver?
If you misplace your Screwdriver, please contact our Customer Service at customerservice@echjewelry.com to obtain a replacement.
WARRANTY
What kind of warranty does ECH JEWELRY offer?
At ECH JEWELRY, we are committed to ensuring that you enjoy your pieces for a lifetime. That’s why we offer a 24-month warranty covering any manufacturing defects. You can find further details in our Warranty Protocol. Should you encounter any issues with your purchase, we are dedicated to resolving them so you can proudly wear your ECH Jewelry.
RETURNS AND EXCHANGES
What is the return or exchange process?
You may return or exchange your jewelry within 14 days of receipt. For more details on how to proceed, please refer to our Returns and Exchanges Policy.
MATERIALS
What materials are used in ECH modular jewelry?
Our modular jewelry is crafted using only the finest materials, including 18K gold, titanium, surgical steel, diamonds, and other precious stones. Each material is carefully selected to ensure exceptional durability, beauty, and compliance with stringent European quality standards, all verified by certified laboratories.
We are deeply committed to sustainability: whenever possible, we use recycled materials, and all of our suppliers adhere to strict ethical sourcing standards. Additionally, we continuously strive to minimize waste and reduce our carbon footprint at every stage of the production process.
ETHICAL COMMITMENT
How does ECH JEWELRY uphold ethical integrity?
Ethical integrity is a core value at ECH JEWELRY. We ensure that everyone involved in our production process, from suppliers to artisans, operates under fair and ethical conditions. Transparency and honesty are at the heart of our brand, and we are dedicated to maintaining business practices that align with these principles in every aspect of our operations.
JEWELRY CONSULTATION
How can I contact the Jewelry Consultation service?
You can contact our Jewelry Consultation team through customerservice@echjewelry.com to receive personalized advice and styling guidance on our collections. We are here to assist you every step of the way, ensuring your experience is tailored to your vision and that your jewelry reflects your unique style.
Does my ECH JEWELRY piece require special care?
Please consult the Care Guide on our website to ensure your jewelry maintains its beauty and brilliance over time.
Useful links
Contact Info
- Passeig de Garcia Fària, 57-59 Bajos. Barcelona, 08019
- +34 663 28 62 92
- hello@echjewelry.com
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