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Creating an account allows you to enjoy a more personal and privileged experience:

• Track your orders in real time.
• Access your purchase history and update your details with ease.
• Manage your newsletter preferences effortlessly.
• Receive invitations to private events and early access to exclusive launches.

At ECH Jewelry, confidentiality is absolute. We protect your personal information with the highest level of care and never store payment data on our servers.

If you ever forget your password, simply click “Forgot your password?” on the login page and follow the instructions to reset it.
Should you need assistance, our team is here to help — contact us at contact@echjewelry.com
and we’ll guide you through the process.

You can update your personal information at any time by accessing your account through the “My Account” icon in the top-right corner of the page.

If you wish to permanently delete your account, please contact our Client Service team at contact@echjewelry.com
or via WhatsApp at +34 663 28 62 92. Your request will be handled promptly and in complete confidentiality.

Select your desired piece and, where applicable, choose the size. Click “Add to Bag” and review your selection by opening the shopping bag icon at the top-right of the page.

To finalize your purchase, go to “Checkout,” enter your shipping and payment details, and confirm your order. A confirmation email will be sent to you immediately.

Each creation on our website displays one of the following availability statuses:

• “Add to Cart”
  The piece is in stock and ready to ship. Estimated delivery time: within 7 calendar days.
• “Pre-Order”
  The jewel will be crafted especially for you. Estimated delivery time: up to 50 calendar days.
• “Contact our advisors”
  The piece is temporarily unavailable. Please write to us at contact@echjewelry.com or via WhatsApp at +34 663 28 62 92 — our team will be delighted to suggest alternatives or provide precise lead times.

Please note: Delivery times may vary depending on the chosen size, customization, or production schedule. Our team will confirm your estimated delivery date with the utmost accuracy.

Some creations may not appear online temporarily or may only be available upon request. Please write to us at contact@echjewelry.com
or via WhatsApp at +34 663 28 62 92 and our team will check the availability of the piece either online or in our boutiques.

If the jewel is out of stock, we will be pleased to inform you of restocking timelines, suggest exclusive alternatives, or offer the possibility to commission it as a made-to-order creation.

Not all pieces are available online at all times. If you are interested in a jewel that is not listed for direct purchase, please contact us at contact@echjewelry.com
or via WhatsApp at +34 663 28 62 92. Our team will be pleased to provide personalized guidance regarding its availability, as well as boutique or made-to-order options.

If you would like guidance before confirming your purchase, please contact us at contact@echjewelry.com
or via WhatsApp at +34 663 28 62 92. Our team will personally assist you throughout the process to ensure a smooth and secure shopping experience.

ECH Jewelry strictly complies with the General Data Protection Regulation (GDPR) and ensures the absolute confidentiality of your personal data.
You may exercise your rights of access, rectification, erasure, restriction, portability, and objection at any time.
To review the full policy, please visit: Privacy Policy.

Yes. All prices displayed on echjewelry.com include the applicable VAT.

At ECH Jewelry, we offer several secure payment options, each managed under the highest standards of safety and confidentiality:

• Credit or debit card (Visa, Mastercard, American Express), securely processed via Stripe.
• PayPal, ensuring speed and protection with every transaction.

Installment payment with Alma — available interest-free for purchases up to €2,400, designed to offer greater flexibility without compromising the excellence of your experience.

All transactions are processed through certified payment gateways that comply with the highest international standards of encryption and confidentiality.

Every order placed on echjewelry.com is fully secure. We use SSL encryption technology to protect your personal and payment information. ECH Jewelry does not store any banking data.

Additionally, all payments on our website are protected by the 3D Secure system for Visa, Mastercard, and American Express cards. This process adds an extra verification step to confirm the cardholder’s identity and validate the transaction.

If you have any questions about the 3D Secure protocol, we recommend contacting your bank for further information.

Your invoice will be sent to you by email once your purchase has been confirmed. A printed copy will also be included in the parcel, addressed to the billing information you provided.

If your order is intended as a gift, the parcel will include a delivery note without any price details — ensuring discretion and elegance in the presentation.

The payment is processed at the time your order is confirmed. You will receive a confirmation email immediately, serving as proof that your purchase has been successfully registered.

For security reasons and to ensure maximum protection for every transaction, each order must be processed using a single payment method.

Payment in two, three, or four instalments with no additional fees is a service offered through our partner Alma, allowing clients to finance their online purchases securely using a bank card.

This service is available on the ECH Jewelry website for orders starting from €400 and up to a maximum amount of €2,400, with no extra cost to you.

At checkout, select the option “Pay in several instalments with Alma — interest-free” during the payment step.

1. Choose your preferred plan (two, three, or four instalments).
2. You will be redirected to Alma’s secure platform, where you can review a detailed summary of your financing request.
3. Enter your personal details, review the pre-contractual information, and confirm your acceptance electronically.

Once the operation is validated, your payment will be automatically split according to the selected schedule.

Yes. All ECH Jewelry creations are covered by the legal warranty in force in Spain and throughout the European Union. This protection reflects our commitment to excellence and the confidence we place in our craftsmanship.

The warranty covers manufacturing defects, possible issues with stone settings, and the loss of diamonds or gemstones when caused by a production fault.

Each case is carefully assessed by our master jewelers in authorized workshops. Only after this expert evaluation is it confirmed whether the issue qualifies under the warranty.

The warranty does not cover damages resulting from improper or abusive use, including:

• accidents or external impacts;
• normal wear and tear of the product;
• any interventions or repairs carried out outside ECH Jewelry authorized workshops.

The warranty is valid for the period established by the legal warranty in force in Spain and throughout the European Union.

To open a warranty case, please contact our team at contact@echjewelry.com or via WhatsApp at +34 663 28 62 92.

We will ask you to send us photos of the piece and, if necessary, guide you through the process of sending it securely to our workshops for technical inspection.

You will need to present the ECH Jewelry certificate of authenticity along with the proof of purchase.

All repairs are performed exclusively in ECH Jewelry certified and authorized workshops to ensure that each intervention upholds the brand’s quality standards.

The warranty coverage is valid throughout the European Union.

Each case is evaluated individually. Our team will advise you on the most suitable solution for your situation.

For assistance, please contact us at contact@echjewelry.com or via WhatsApp at +34 663 28 62 92.

Please contact our team and we will review your case and advise you on the next steps.

Write to contact@echjewelry.com or message us on WhatsApp at +34 663 28 62 92.

Each ECH Jewelry creation is presented in its original case, carefully protected in secure and discreet packaging. Orders are shipped in a plain box with no visible brand references, ensuring confidentiality and safety at all times. Delivery is always made in person by our carrier to the specified address and requires the recipient’s signature.

Delivery times:

• “Add to Bag”: estimated delivery within 7 calendar days.
• “Pre-Order”: estimated delivery within up to 50 calendar days.
• “Contact our advisors”: please reach out to our team at contact@echjewelry.com or via WhatsApp at +34 663 28 62 92 for detailed information on lead times or alternative options.

You can check the status of your shipment at any time by logging into your account on echjewelry.com, under the “Orders” section.

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow the delivery through to its destination.

Log in to your account and check the “Orders” section to view the delivery status.

If your order appears as “Shipped” and the estimated delivery time has already passed, we recommend contacting our Customer Service team immediately at contact@echjewelry.com or via WhatsApp at +34 663 28 62 92. Our team will personally assist you until the issue is resolved.

ECH Jewelry ships to multiple destinations under the following conditions:

• Spain (Mainland): free shipping.
• European Union: free shipping to all EU territories.
• Special territories: regions such as the Canary Islands, Ceuta, and Melilla are subject to specific customs regulations that may require additional declarations and the payment of duties and taxes.
• International orders (outside the EU): ECH Jewelry does not cover customs fees, import duties, or taxes that may apply upon arrival in the destination country. These charges depend solely on local regulations.

For personalized information regarding your shipment, please contact our Customer Service team at contact@echjewelry.com or via WhatsApp at +34 663 28 62 92.

Yes. Once your purchase is confirmed, you will receive the invoice by email showing the corresponding amount.

If you select the “Gift” option, the parcel will include only a delivery note without prices, ensuring discretion in the presentation.

For security and confidentiality reasons, ECH Jewelry does not ship to P.O. boxes or mailboxes. All deliveries are made in person and require the recipient’s signature for confirmation.

Each order can be processed with only one delivery address. If you wish to send jewelry to different destinations, you will need to place separate orders for each address.

Returns and exchanges must always be made with the jewel unused, in its original case, and accompanied by its certificate of authenticity and the invoice.

• Return and refund
  You have 14 calendar days from receipt of your order to exercise your right of withdrawal. After passing quality control, the refund will be processed using the same payment method used for the purchase.
• Product exchange
  You may request an exchange within the same 14-day period. To do so, the jewel must first be returned, and once the return is accepted, a new order can be placed.

To initiate any of these processes, please contact our Customer Service team at contact@echjewelry.com or via WhatsApp (+34 663 28 62 92). Our authorized courier service will coordinate the collection of your piece, ensuring a secure and confidential procedure.

If upon receiving your order you notice that the package is damaged, please note this on the delivery slip before signing.

If you receive an incorrect or defective piece, contact our Customer Service team immediately at contact@echjewelry.com or via WhatsApp (+34 663 28 62 92).

In such cases, ECH Jewelry will cover all costs related to the return and replacement of the jewel, ensuring a fast, secure, and confidential process.

Yes. If the jewel does not meet the recipient’s expectations, a return or exchange can be arranged within 14 calendar days of receipt.

• Exchange: the recipient may select another creation of equal or higher value, paying the difference if applicable.
• Return: a store credit will be issued for the value of the jewel, valid for 12 months toward future purchases on our website.

Important note: the recipient of the gift cannot receive a cash refund. This right belongs exclusively to the original purchaser.

Yes. Customized, engraved, or modified pieces cannot be returned or exchanged, except in the event of a manufacturing defect.

In such cases, please contact our Customer Service team immediately at contact@echjewelry.com or via WhatsApp (+34 663 28 62 92). Our team will handle your request with the utmost priority and confidentiality.

ECH Jewelry offers an engraving service to personalize your piece with a message, name, or date. The feasibility of engraving and the number of characters depend on each model, so we invite you to contact us for detailed information at contact@echjewelry.com or via WhatsApp (+34 663 28 62 92).

Please note that personalized pieces with engraving cannot be returned or credited, and this service may incur an additional cost.

Each jewel is delivered in its original ECH Jewelry case, carefully protected within secure and discreet packaging. Your purchase will be shipped in a plain cardboard box, ensuring maximum confidentiality and care during transport.

You also have the option to include a personalized gift card with your message. To request this service, please contact our team at contact@echjewelry.com or via WhatsApp (+34 663 28 62 92).

Yes. If the size you are looking for is not listed on our website, please contact our team at contact@echjewelry.com or via WhatsApp (+34 663 28 62 92). We will be delighted to advise you and offer the best possible solution.

Yes. ECH Jewelry creations are available in physical boutiques located in Monaco, Marbella, and Barcelona. You can check the updated list of locations here.

We also invite you to subscribe to our newsletter to stay informed about new retail locations and the luxury events in which we participate.

You can refer to our size guide, available on each product page and in the Services section of echjewelry.com. There you’ll find detailed guidance for rings, along with practical tips to measure accurately and select the most suitable size before completing your purchase.

In the Services section, you will find a detailed guide with practical recommendations to help preserve the beauty and durability of each ECH Jewelry creation over time.

If your piece requires cleaning or inspection, we invite you to contact our Customer Service team at contact@echjewelry.com or via WhatsApp at +34 663 28 62 92. Our team will personally guide you through the most suitable procedure for your ECH Jewelry piece.

In case of accidental damage, we recommend that you contact our Customer Service. You will need to provide the ECH Jewelry Certificate of Authenticity and send photographs of the affected piece. Our team will evaluate the issue and propose the most suitable solution to restore your jewel.

The invoice is not required. However, it is essential to present the ECH Jewelry Certificate of Authenticity provided with your piece. To arrange the repair, you may contact our Customer Service at contact@echjewelry.com
or via WhatsApp +34 663 28 62 92. Our team will guide you towards the best solution.

All descriptions, information, and materials displayed on our website are provided “as is.” The photographic work carried out by ECH Jewelry aims to represent each product as accurately as possible; however, variations in color may occur depending on the calibration of the CLIENT’s monitor. Items may also appear larger or smaller than their actual size due to screen settings or photographic technique. These characteristics shall not be considered defects or flaws.